Today, omni-channel capabilities are table stakes for most retailers. It’s rare to find retailers who operate their stores and website completely independent of each other. But the degree to which retailers employ omni-channel processes varies dramatically across brands.
As in any journey to improve processes, it’s essential to begin with an assessment of your current capabilities. To determine the destination, it’s important to understand the origin; only then can you design a plan that takes your business from its current to its desired state.
This self assessment is designed to help you do just that. Take this self-assessment to find out where your retail enterprise falls on the scale of omni-channel readiness.