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Demo: Entering service requirements in Infor CloudSuite Industrial Machinery

Manage the service operation with ease

The more information you can provide to service engineers before they leave on a call, the higher the likelihood they’ll resolve an issue the first time out.

In this demo, you'll see how easy and intuitive it is to enter service requirements in Infor CloudSuite Industrial Machinery. From one integrated screen, customer support agents can:

  • View all information about a customer
  • Look at a configuration tree to confirm the piece of equipment the customer is having an issue with
  • Use a diagnostic tree to make a preliminary assessment of the likely cause of the issue
  • Collaborate with coworkers to create a service order that includes all related information

In-context business information and a central customer screen help ensure that your service engineers have the information and parts they need before they ever leave your building.

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