How a multi-tier HR service delivery model transforms HR

Infor HR Service Delivery white paper

Over the years, HR transformation initiatives have had varying levels of success. Today, however, organizations are successfully transforming HR by deploying a multi-tier HR service delivery model. By placing heavy focus on a successful “Tier 0” strategy–where employees, at a minimum of 66 percent of the time, get their own answers to HR questions and complete their own transactions–employers can deploy cost-effective HR shared services models.

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