Empower employees with immediate answers

Delivering on the promise of improved HR service delivery

Most HR professionals are familiar with the term human capital management (HCM) as a descriptor of the processes and technology used to support the management of human resources in their organization. If HCM is the “what,” then HR service delivery is the “how.”

This white paper explores the following issues with regard to HR service delivery technologies:

  • The role that the HR system of record has in the HR service delivery architecture
  • The trends HR consultants are seeing in HR service delivery
  • How new technologies use consumer-like interfaces to provide a high-touch, high-yield experience
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