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Michaels decreases turnover by 41.9% with Infor Talent Science

Founded in 1973, Michaels currently owns and operates more than 1,100 Michaels stores and over 125 Aaron Brothers locations in the US and Canada, and is the largest specialty retailer of arts and crafts in the region. The average Michaels store contains 40,000 different products in 18,200 square feet of retail space. Since 2003, Michaels’ executive HR team has included Infor Talent Science in its recruiting efforts to reduce turnover by improving the quality of candidate selections.

With Infor Talent Science, Michaels streamlined their recruiting and hiring process, enhanced shoppers’ in-store experience, decreased overall turnover among hourly associates by 41.9%, lowered involuntary turnover rate by 66%, and gained behavioral knowledge to help drive improvement throughout the employee lifecycle.

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