Who writes the materials we learn from? It used to be a simple question, with a single answer. In any organization, one department wrote almost everything we learned from: the training department. Course, book, or job aid: these were the sources of information for keeping employees skilled and knowledgeable for their work.
Things have changed. High-quality, well-structured “push” learning remains important for capability building in all organizations, but by itself it is no longer enough. Other ways of learning are now just as important, including social and informal learning from others. Download this brochure for current methods of content authoring that speaks to today’s workforce.