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Survey report: A distributor’s path to profitable services

There is a path to profitable services, one where a distributor can increase customer loyalty, increase customer spend, and increase the bottom line – but it begins by asking these questions:

  • What services do your customers want and need from you, and are you asking them on a regular basis?
  • How are you using services to create more stickiness with customers?
  • How do you measure the added services in terms of cost and its impact on the bottom line?

This survey report helps you benchmark your distribution business against the industry standard and make informed decisions about how to add services and remain profitable.

Please complete the form on the right to download the survey report.