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Customer Experience
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Delivering a Real-Time Customer Experience in Banking

Today's banking consumers are demanding more value from every commercial relationship. Considering all of the channels consumers can use to connect with you, how can you provide the intimacy and immediacy they expect in each interaction?

Download this IDC Financial Insights brief, authored by research director Jerry Silva, to learn what banks are doing to better understand consumer needs and to provide the best customer engagement possible with each interaction—regardless of channel.